ETC POLICY & PROCEDURES

• Registration & Payment

Payment is required at the time of registration unless otherwise specified. A participant's spot is not guaranteed until registration and payment have been completed.

Recurring memberships and monthly programs will automatically renew until canceled in accordance with the cancellation policies below.

• Refund Policy

All purchases are final.

Camps, clinics, classes, lessons, memberships, personal training, sports performance programs, batting cage rentals, parties, events, registration fees and all other prepaid services are non-refundable.

Programs require advance staffing, coach scheduling, facility preparation and reserved participant space. For these reasons, refunds are not provided for missed sessions, scheduling conflicts, illness, injury, vacations, changes in personal circumstances or any other reason not caused by ETC.

Management may issue an account credit at its sole discretion. Any credit issued has no cash value, may be subject to restrictions or expiration, and is not guaranteed.

• Monthly Class Memberships

Monthly recurring class memberships automatically renew each billing cycle until canceled.

Cancellation requests must be submitted before the participant's next billing date to prevent the following month's charge.

Payments already processed are non-refundable and are not prorated.

• Class Make-Up Policy

If a participant misses a recurring class, a make-up class may be scheduled during another eligible class within the same week or the following week, subject to availability.

Class credits do not accumulate, roll over indefinitely or remain on an account. Any unused make-up opportunity expires after the following week.

Missed classes do not pause or reduce monthly membership payments.

• Personal Training

Recurring personal training memberships require a minimum of 30 days' written notice to cancel.

Personal training requires individualized scheduling and staffing commitments.

Unused purchased personal training sessions remain on the participant's account for future use unless otherwise stated in the applicable package or promotion.

Late cancellations or missed appointments may result in the scheduled session being forfeited.

• Camp, Clinic & Event Policies

Participants should arrive on time and prepared for activities.

Parents should ensure emergency contact information remains current.

Specific camp or clinic information, including drop-off and pick-up procedures, will be communicated before each program.

• Weather & Program Changes

ETC reserves the right to cancel, modify, reschedule or combine classes, camps, clinics or events because of weather, staffing, facility issues, emergencies or other operational needs.

If ETC cancels a prepaid program and cannot provide a comparable alternative, an account credit or refund may be issued at management's discretion.

• Participant Conduct

Participants are expected to:

• Follow coach and staff instructions.
• Treat others with respect.
• Use equipment properly.
• Demonstrate good sportsmanship.
• Help maintain a safe environment.

Unsafe, disruptive, disrespectful or abusive behavior may result in removal from a program without refund.

Parents or guardians may be responsible for damage caused by a participant.

• Personal Property

ETC is not responsible for lost, stolen or damaged personal belongings.

Please leave valuables at home whenever possible.

• Photography & Media

ETC may photograph or record participants during classes, camps, clinics and events for use on our website, social media and other marketing materials.

Parents or guardians who do not wish for their child to appear in promotional materials should notify ETC in writing.

• Health & Safety

Participants should not attend programs while experiencing fever, contagious illness or any condition that could place themselves or others at risk.

Parents are responsible for informing ETC of any allergies, medical conditions, medications or physical restrictions that may affect participation.

• Liability Waiver

Participation in ETC activities involves inherent risks associated with athletic and recreational activities.

All participants, or a parent or legal guardian if under 18 years of age, are required to complete and electronically sign ETC's Participant Agreement, Assumption of Risk and Liability Waiver before participating in any ETC program or activity.

• Questions

If you have any questions regarding our policies or procedures, please contact Elite Training Center prior to registering for any program.

Thank you for choosing ETC. We appreciate the opportunity to help your athlete grow in confidence, character and performance.